The Contact Us page is a form that allows Scratchers to contact the Scratch Team via email for more serious or private concerns. A link is found at the bottom of each page of the Scratch Website. It asks for an email address, a subject, and the message, along with an optional category. The Scratch Team receives many messages each day and may not always respond quickly.
The Contact Us page is very short and to-the-point. It consists of a small description noting that the Scratch Team only has a small team to answer so many questions on time. It then contains a search bar for searching the forums prior to asking a question. This is so the ST is not contacted for a question already previously answered on the forums. The page provides links to forums where help can also be asked instead of the private contact.
Near the lower portion is a drop-down menu for selecting a topic on why the contacting is occurring. It contains the following options:
- Report something inappropriate
- Report a problem with the website
After an option is selected, other prompting boxes appear below on the Webpage. This consists of a text box for:
- The user's email address
- The subject of the message
- The message
The message already consists of metadata at the bottom so the Scratch Team can be aware of who is contacting them and user's computer specifications. This helps the Scratch Team conclude a possible solution to any problem the user may have. When the information is properly entered and checked over, hitting "Send" will deliver the message to the Scratch Team; a response will be given at the user's email address.
These are common usages:
- To reset password (however, changing via a special page is much easier and faster)
- If both the password and the e-mail address were lost, Contact Us will do.
- To report inappropriate things on Scratch (In case Report features are not working)
- To ask questions that cannot be asked on the forums or on the comments
- To communicate privately between one and Scratch Team, for example, visiting MIT
- To report someone bypassing ban
- To appeal one's ban
When Not to Use It
Any communication which does not exclusively need the Scratch Team's opinions should be posted on the forums. Communication that needs the attention of a Scratch Team member but does not necessarily need to be private (e.g. there is a typo on page 15 of the manual) could be posted as a comment on a Scratch Team member's profile. Alternatively, post on the forums, and report the post with an explanation like "Could an ST member look at this please?".
The ban page shows a special contact page, used for requesting to be unbanned. It is preferable to use this page than the ordinary contact page for appealing bans because the message is sent to a different email address of the Scratch Team. appeals @ scratch.mit.edu is the right e-mail address to appeal a ban.