Alerts are received in one's messages page for various reasons. Alerts are notifications from the Scratch Team sent to communicate with users. Only Scratch Team members can send alerts, as they normally give a reminder to stop doing a certain thing, such as to be more respectful when commenting. Alerts are usually given to users after finding content that violates the Community Guidelines.
A user may be sent an alert if they:
- Are eligible in becoming a Scratcher
- Reported something that did not violate the Community Guidelines
- Made mean or inappropriate comments that violate the Community Guidelines
- Made inappropriate projects
- Were disrespectful to certain types of people
- Copied another user's work or project without giving credit to the original creator
- Have spammed in any way
- Gossiped about a user or spread misinformation
- Posted content referencing self-harm/suicide
Alerts can be also sent if the Scratch Team is willing to communicate with a user privately, such as an invitation to a secret group.
Usage of alerts is not always for breaking the Community Guidelines. It can also be an important message (e.g. Become a Scratcher, or an interview).
Alerts differ from ordinary messages in that, unlike messages and notifications, they must be manually marked as read. This is to ensure a user reads an alert, rather than simply ignoring it - by accident or intentionally. There is a little blue "X" button in the top right corner of the alert. Once the button is clicked, the alert will be removed from the normal messages page. Until the user receiving the alert clicks the button, the alert will continue to show as a brand new message.
Like regular messages, an alert itself cannot be deleted from the message box. This was due to previous instances where users would immediately delete alerts and continue their behavior.
As alerts are sent to a user by the Scratch Team, they generally carry important information and should not be disregarded.
Sometimes a Scratch Team member makes a mistake and sends an alert incorrectly. These can be appealed by sending a message on the Contact Us page.
- Main article: Ban
If a Scratcher receives multiple alerts in a small time period, they may receive an account block. There are no exact requirements for being banned, despite misconceptions, but if two or more alerts about the same thing are received in a time period of around 6 months, the Scratcher is likely to be banned, as it seems they are not paying attention to the alerts they receive.
Some users attempt to bypass bans, frequently by creating a new account. However, bypassing a ban is not allowed, and discovery will lengthen the ban. Report Scratchers who are bypassing bans.