View source for What should I do about unfriendly comments?

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{{faq|<onlyinclude>If a comment is found which sounds rude/mean/unfriendly or seems like spam, click on the '[[Report]]' link to the top right of every comment that breaks the [[Community Guidelines]]. This will report the [[Comment (website feature)|comment]] to the [[Scratch Team]] so they can review it. If the comments continue, and nothing changes, one can use the "[[Contact Us|contact us]]" link found at the bottom of every page.  Never make a forum post, project, studio, or comment to say that someone made a mean comment to the user.</onlyinclude>}}

== On Profiles, Projects, and Studios ==
[[File:Inappropriatecomment.png|thumb|right|500px|An example of a comment that should be reported.]]
If a [[user]] makes a comment that can be found offensive, it can be [[report]]ed as inappropriate so that the Scratch Team will review it. The report button can be found when the mouse hovers over the comment in the top right. If a comment is reported on one of someone's own projects, then it will be immediately deleted in addition to being reviewed by the Scratch Team. If the comments are on a lot of the same user's projects, one can also choose to contact Scratch directly with the Contact Us button at the bottom of every page. However, make sure to not use the report button on the offending user's profile, as this is strictly for reporting inappropriate or mean content on the user/user profile itself.

Try to ignore the comment and not respond to it, as usually it would only attract more attention to the unfriendly comment and lead to arguments. Responding may also cause [[spam]] and [[Flame War|flame wars]]. Do not post in the [[Scratch Discussion Forums|Scratch Forums]] about it; it does not help to get the comment removed faster and, again, only attracts more attention. Instead of posting a topic about it, [[Report Button|report]] it to the Scratch Team using the report button.

== In the Forums ==
[[File:Forum Report Button.png|thumb|The Report button in the forums can be found in the bottom right-hand corner of every post, next to the quote button.]]
If an offensive post is found in the forums, just click the "Report" link in the bottom-right hand corner and give a small explanation of why it is unfriendly. The post will be passed on to the [[Scratch Team]], so they can review it and take action. Try not to respond to it.

== What should someone do if they keep getting unfriendly comments? ==
When a problem can not be resolved by just reporting one comment, for example when a certain user keeps posting mean comments, use the "Contact Us" link at the bottom of every page to contact the [[Scratch Team]]. They will look into what is happening, and try to resolve the matter with the user personally. If the user is posting these comments on a user's project or profile, they should press the "report" button on the comment in the top right-hand corner to delete the comment.

=== Ignore List ===
{{obsolete feature|cat=no}}
{{main|Ignore List}}
Prior to [[Scratch 2.0]], there was a feature called the Ignore List. Comments or projects belonging to users on the list could not be seen by the list's owner. However, this was removed as it would only bury problems (in some cases making them worse), instead of solving them. On top of the burying, even if one user had someone on their Ignore List the user on the Ignore List could still go to another user and post rule-breaking comments so it was only partially effective in terms of how many mean comments it could stop from being commented.

== See Also ==
* [[Reporting]]

[[Category:FAQ|Unfriendly comments]][[ja:親切でないコメントにはどうすればいいか?]]